PIO Training: Independent Study and Classroom Training
Online Independent Study Training for PIO’s through FEMA
Go to https://training.fema.gov/is/crslist.aspx
You can scroll to see the list of classes or search by title
Most classes only take an hour or two to complete.
IS-29.a Public Information Officer Awareness Training
The goal of this awareness course is to provide an orientation to the public information function and the role of the Public Information Officer (PIO) in the public safety/emergency management environment.
IS-42.A Social Media in Emergency Management
The purpose of this course is to provide the participants with best practices including tools, techniques and a basic roadmap to build capabilities in the use of social media technologies in their own emergency management organizations.
Classroom Training for PIO’s
Public Information Basics (L105)
Dates: June 4-6 (Yuma)
July 17-19 (Phoenix)
This course is designed to equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/emergency response. There is no cost for this course.
Prerequisite: IS – 29 (mentioned above) A full description of the Public Information Basics course can be found here: https://www.firstrespondertraining.gov/frts/npccatalog?catalog=EMI
Step 1: Registration through Acadis/DEMA (dematraining.az.gov). Once your Acadis registration has been approved by our office, you will receive an email with the invitation code necessary to complete step 2.
Step 2: Registration through FEMA/EMI online application system (http://training.fema.gov/onlineadmissions/).
This will likely be a full class. Students must have the status of “Enrolled” to attend any class or event. Students who are “Waitlisted” or “Pending Approval” will not be allowed to attend the class. If a student needs to cancel enrollment, please do so as early as possible to allow someone on the waitlist to be enrolled.
***FYI - G289/G290 are no longer being accepted as prerequisites for the Advanced PIO Course. If you want to attend the Advanced PIO Course (388), you must take L105.
Advanced Public Information Officer Course in Maryland (E0388) or Adobe Connect (K0388)
Dates: 7/29/2024 -8/2/2024
1/13/2025 – 1-17/2025
4/14/2025 - 4/18/2025
7/28/2025 – 8/1/2025
This course is a combination of lecture presentations and exercises designed to apply public information skills during a major emergency or disaster situation. This week-long course (you need to arrive on Sunday
and return on Friday) when you take the course at the Emergency Management Institute in Emmitsburg, Maryland. It is a very thorough course and is good training.
If you are approved to attend, the federal government will actually reimburse your plane ticket cost, provide your lodging and the only out of pocket costs for your agency is the meal ticket (approximately $120 for all your meals while at the facility). There are prerequisites for the course. Admissions will no longer accept G290/291 as prerequisites, you will need to have the 105 Public Information Basics Course.
You can find out more at http://training.fema.gov/emicourses/crsdetail.aspx?cid=E388&ctype=R This course is offered in other states but you will have to pay for your lodging, contact EMI for full details.
Master Public Information Officer Course (E-389, 393, 394)
Dates: Check this link for course offerings
The Master Public Information Officer Program is a three-course series that prepares public information officers for an expanded role in delivering public information and warning using a strategic whole community approach.
The program reinforces the qualities needed to lead whole community public information/external affairs programs, provides relevant management theories and concepts, and uses case studies to enhance public information/external affairs skill sets. MPIOP participants work within a collaborative environment on projects and establish a network of peers. More information here, https://training.fema.gov/programs/pio/masterpio.aspx
Online training for PIO’s through the CDC
Crisis and Emergency Risk Communication (CERC)
The CDC offers Crisis and Emergency Risk Communication training including the following topics; Introduction to Crisis and Emergency Risk Communication, Psychology of a Crisis, Messages and Audiences, Community Engagement, Spokesperson, Communication Channels.
https://emergency.cdc.gov/cerc/training/archives.asp
Reference Materials
Message mapping https://www.orau.gov/cdcynergy/erc/content/activeinformation/resources/Covello_message_mapping.pdf
Emergency Risk Communication CDCynergy (templates, message development)
https://www.orau.gov/cdcynergy/erc/Content/phase2/phase2.htm
Crisis and Emergency Risk Communication resource
https://www.orau.gov/cdcynergy/erc/Content/phase2/phase2.htm
Questions commonly asked by the media in a crisis (Covello, 1995). The best way to access this list of 77 questions is by entering the term “Covello 77 questions” into your preferred search engine.
more
Countering False Information on Social Media in Disasters and Emergencies
U.S. Department of Homeland Security, Emergency Support Function 15 Standard Operating Procedure https://www.fema.gov/sites/default/files/2020-10/fema_esf-15_sop_2019.pdf
National Incident Management System (NIMS) Basic Guidance for Public Information Officers https://www.fema.gov/sites/default/files/documents/fema_nims-basic-guidance-public-information-officers_12-2020.pdf
Protective Action Questions & Answers for Radiological and Nuclear Emergencies
https://www.epa.gov/system/files/documents/2022-02/pags_comm_tool_2022.pdf
Protective Action Area Map Templates https://www.epa.gov/sites/production/files/2017-09/documents/protective_action_area_map_templates_09152017_w-cover.pdf
Improvised Nuclear Device and Recovery: Communicating in the Aftermath (June 2013)
Communicating During and After a Nuclear Power Plant Incident (June 2013)
Communication with the Public in a Nuclear or Radiological Emergency
Nuclear Detonation Preparedness, Communicating in the Immediate Aftermath
https://www.nrc.gov/docs/ML1032/ML103230099.pdf
Rad Resilient City https://centerforhealthsecurity.org/resources-at-the-center-for-health-security
Networking/Professional Organizations*
Arizona Information Officers Association (AIOA) – This is a networking group based on the Statewide PIO list maintained by the Arizona Department of Emergency and Military Affairs. Everyone who is on the list is considered a member. There are no membership fees.
AIOA maintains a Facebook PIO group (Arizona PIOs). It is a closed group where PIOs can share ideas, have discussion related to all things PIO. If interested, send a friend request.
International Association of Business Communicators - IABC
National Information Officers Association - NIOA
National Association of Government Communicators - NAGC
Arizona School Public Relations Association - ASPRA
3CMA - City-County Communications and Marketing Association
PRSA – Public Relations Society of America
* Information provided to promote the public information profession. If you know of a group that should be added, please send an email to judy.kioski@azdema.gov.
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